Terms and Conditions

1. General Provisions

These Terms and Conditions define the rules for using the online store located at pino-tech.eu. The store is operated by: PINO-TECH Piotr Trembecki Strachocin 61, 73-110 Stargard, Poland

Email: [email protected]

By placing an order, the customer accepts these terms in full.

2. Orders and Contracts

  • To place an order, the customer must select products and provide the necessary delivery and contact information.
  • A contract of sale is concluded the moment the customer receives an order confirmation email from PINO-TECH.
  • We reserve the right to refuse service or cancel orders in cases of obvious pricing errors or lack of stock.

3. Prices and Payments

  • Currency: All prices are listed in the currency specified (USD, PLN, or EUR).
  • Taxation (EU): Prices include all applicable taxes (VAT) for shipping addresses within the European Union.
  • International Orders (Non-EU): For shipping addresses outside the EU, prices exclude taxes. The customer is the importer of record and is responsible for all import duties, customs fees, and local taxes.
  • Payment Methods: We accept various secure payment methods, including Credit Cards, PayPal, and Stripe.
  • Payment Deadline: The customer is obligated to pay for the ordered goods within the timeframe specified during checkout.

4. Shipping and Delivery

  • Processing Time: Standard order handling takes 1–2 business days. Pre-ordered items have a handling time of 7 business days.
  • Delivery: We use professional carriers (DHL, InPost, DPD, FedEx, or Poczta Polska).
  • Terms: All international shipments are sent INCOTERMS: DAP (Delivered at Place).
  • Risk of Loss: The risk of loss passes to the customer upon physical receipt of the package.

5. Returns and Refunds

  • Customers have the right to withdraw from the purchase within 14 days of receiving the goods.
  • For detailed rules on eligibility and shipping costs for returns, please refer to our [Refund and Returns Policy].

6. Warranty and Complaints

  • We are under a legal duty to supply goods that conform to the contract.
  • If a product is defective, the customer may file a complaint via our Contact Form or email.
  • We will respond to any complaint within 14 days of receipt.

7. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy. Records of completed orders are kept for 10 years for legal and tax compliance, while failed or cancelled orders are removed after 30 days.

8. Intellectual Property

All content on pino-tech.eu (text, graphics, logos, images) is the property of PINO-TECH and is protected by intellectual property laws. Unauthorised use is strictly prohibited.

9. Final Provisions

  • PINO-TECH reserves the right to amend these terms. New terms apply to orders placed after the update.
  • In matters not covered here, Polish law and EU consumer protection regulations shall apply.
  • Any disputes will be resolved by the competent court having jurisdiction over the seller’s registered office.