Refund and Returns Policy
1. Return Window
You have 14 days from the day you receive your item to request a return.
2. Return Process
To initiate a return, please contact us via our Contact Form. We will provide you with the return shipping address and instructions.
- Return Method: By Mail or Courier.
- Item Condition: Items must be in their original packaging, unused, and in “New” condition.
3. Return Shipping Costs
- For defective products: (e.g., damaged, defective, or wrong item). Shipping is free. We will provide a prepaid return label.
- For customer remorse: (e.g., you changed your mind or ordered the wrong size). You will be responsible for paying the actual shipping costs.
- Restocking Fees: We do not charge any restocking fees ($0.00).
4. Refunds
Once we receive and inspect your return, we will notify you via email. Approved refunds are processed within 14 days to your original payment method.
5. Damaged or Incorrect Items
If your product arrives damaged or is not what you ordered, please contact us immediately with a photo of the item and packaging. We will arrange a replacement or full refund at no cost to you.
6. Contact Information
For any questions regarding returns, please contact us:
- Via Contact Form: Contact Form
- Email: [email protected]
- Business Address: PINO-TECH Piotr Trembecki, Strachocin 61, 73-110 Stargard, Poland
