Shipping Policy

1. General Shipping Information

All orders are shipped from our facility in Poland (European Union). Shipping charges are calculated automatically at checkout based on the destination, weight, and selected carrier.

2. Order Processing & Delivery Times

To ensure transparency for our customers and comply with Google Merchant Center standards, we provide the following estimates:

  • Order Cut-off Time: 7:00 AM (CET) Monday – Friday.
  • Order Handling Time: 1 – 2 business days (Monday – Friday). 7 days for pre-ordered items.
  • Estimated Transit Times:
    • Poland: 1 – 2 business days.
    • European Union (DHL Express / InPost): 1 – 2 business days.
    • European Union (DHL Economy / Other Courier): 2 – 7 business days.
    • European Union (Registered Priority Mail): 4 – 12 business days.
    • Outside EU (DHL Express): 1 – 8 business days (subject to customs clearance).

3. Shipments Within the European Union (EU)

  • Business-to-Business (B2B): For shipments where a validated VAT number is provided, goods will be shipped under the Intracommunity Supply rules (Article 138 (1) of Council Directive 2006/112/EC). Terms: INCOTERMS: DAP.
  • Non-Business and Private Entities: For shipments without a validated VAT number, your package will be shipped DAP (Incoterms 2010) via DHL or other selected couriers.

4. Shipments Outside the European Union

  • Customs and Taxes: For deliveries outside the EU, you are the importer of record. You may be liable for import customs duties and local taxes. PINO-TECH is not responsible for these charges or for delays caused by customs clearance.
  • Terms: All international shipments are sent INCOTERMS: DAP (Delivered at Place).

5. Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed:

  • Destruction of Goods: Packages not cleared by the importer may be destroyed by customs. PINO-TECH is not liable for destroyed goods due to non-payment of taxes, and no refund will be issued.
  • Return Costs: If returned to us, the customer is responsible for original shipping, return shipping fees, and any customs duties incurred. These will be deducted from any potential refund.

6. Risk of Loss

The risk of loss or damage passes to the customer upon physical receipt of the package. PINO-TECH is not responsible for delays caused by destination country customs processes.